Terms & Conditions
Last updated: August 2026
1. Acceptance of Terms
By engaging Lobo Collective ("Lobo Collective," "we," "us," or "our") for any service — including social media management, content creation, paid advertising, reputation management, email & SMS marketing, brand strategy, or analytics & reporting — you ("Client" or "you") agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not engage our services.
2. Services & Scope of Work
Lobo Collective provides digital marketing services tailored to local businesses. The specific deliverables, posting cadence, campaign budgets, and reporting frequency for each engagement are defined in the package description and any proposal or statement of work agreed upon before work begins. Any work outside the agreed scope will require a separate written agreement.
3. Packages, Setup Fees & Billing
Our recurring packages (Launch, Growth, Full Engine) are priced as published on our Pricing page. Each recurring package requires a one-time, non-refundable setup fee. Monthly retainers are billed in advance and are due on the same date each month. Setup fees cover onboarding, strategy development, and initial asset creation and are charged before work begins.
Ad spend on Meta, Google, TikTok, or any other platform is separate from our management fees and is billed directly to the Client's payment method on file with the respective platform. Lobo Collective does not pay for or front ad spend on behalf of the Client.
4. Cancellation & Refunds
Monthly retainers may be cancelled with 30 days' written notice emailed to partners@lobocollective.com. Because marketing work is performed continuously and deliverables (graphics, captions, campaigns, reports) are produced throughout each billing cycle, monthly fees already paid are non-refundable. Setup fees are non-refundable once onboarding has commenced. One-off projects and custom quotes are non-refundable once work has begun.
5. Client Responsibilities
To deliver results, we need timely cooperation from you. This includes providing brand assets, login credentials for approved platforms, timely feedback on drafts, access to key personnel for content shoots or strategy calls, and approval of ad creative and budgets. Delays caused by the Client may shift delivery timelines and are not grounds for a refund or credit.
6. Intellectual Property
Upon full payment of all applicable fees, the Client receives ownership of final delivered assets (graphics, videos, captions, reports) created specifically for their brand, excluding any third-party licensed content, templates, fonts, stock media, or tools used in production. Lobo Collective retains the right to use completed work, anonymized performance data, and case studies for portfolio and marketing purposes unless a separate confidentiality agreement is signed.
7. Results & No Guarantee
Marketing results depend on many variables outside our control — including your market, budget, offer, sales process, seasonality, and competitor activity. While we share real examples from real clients, we cannot and do not guarantee specific results, revenue figures, lead counts, ad spend returns, or review volumes. Our commitment is to execute the agreed scope with professional diligence and report transparently on performance.
8. Third-Party Platforms
Lobo Collective is an independent collective and is not affiliated with, endorsed by, or sponsored by Meta Platforms Inc., Google LLC, TikTok, or any other third-party platform. Platform terms, policies, algorithms, and pricing are controlled by those companies and may change without notice. We are not liable for disruptions, account suspensions, or policy changes caused by third-party platforms.
9. Confidentiality & Data
Both parties agree to keep confidential any non-public information shared during the engagement, including business metrics, customer data, and strategy. Our data handling practices are described in our Privacy Policy. Client-provided credentials and data are used solely to perform the agreed services.
10. Limitation of Liability
To the maximum extent permitted by law, Lobo Collective's total liability for any claim arising from our services is limited to the total fees paid by the Client to Lobo Collective in the three (3) months preceding the claim. We are not liable for indirect, incidental, consequential, or lost-profit damages, or for issues arising from third-party platforms, Client-provided content, or Client sales processes.
11. Governing Law
These Terms & Conditions are governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts located in or nearest to Riverside, California, without regard to conflict-of-law principles.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated terms.
13. Contact
Questions about these Terms & Conditions? Email partners@lobocollective.com, call (951) 963-4059, or write to HQ: Riverside, CA.